Refund Policy

Last updated · November 2026

1. Production Blueprints & Digital Source Licenses

Digital products—including sovereign n8n clusters, Talos Linux Kubernetes blueprints, and downloadable infrastructure repositories—are delivered immediately upon purchase via encrypted download link and repository invitation. Because full source code is provided upon delivery, returns are subject to our 14-Day Defect Resolution Guarantee: if you encounter a critical, unresolved defect in our provided IaC/Docker/Helm code that prevents deployment on supported target platforms and our engineering support cannot resolve it within 5 business days, you are entitled to a 100% full refund.

2. Diagnostic Reports & Automated Audits

Self-serve technical audits and automated diagnostic reports (including GEO, LLMO, and FinOps scorecards) are fulfilled asynchronously within 48 hours of intake submission. You may cancel your order for a 100% full refund at any time before our automated scanning and analysis pipeline begins execution. Once the diagnostic report has been compiled and dispatched to your email, the engagement is deemed fulfilled.

3. Fixed-Scope Engineering Sprints & Architecture Audits

Custom consulting engagements—including 90-minute architecture readouts and two-week migration sprints—are governed by written statements of work. Engagements cancelled prior to the agreed kickoff date receive a 100% refund of any prepaid deposit. If an engagement is paused or terminated mid-flight by mutual agreement, fees are prorated solely based on agreed milestones and completed documentation delivered to date.

4. Fractional Platform Retainers & SLA Packages

Monthly fractional platform engineering retainers provide guaranteed weekly engineering capacity and priority incident response. Subscriptions may be cancelled at any time with 14 calendar days written notice before the upcoming billing cycle, with no recurring charges applied thereafter.

5. Chargebacks, Disputes & Direct Support

We are committed to fair, transparent engineering relationships. Before initiating a dispute or payment chargeback through your financial institution or Merchant of Record (e.g. AgentaOS, Paddle), please reach out to our desk directly so we can resolve any technical or billing question immediately.

6. Contact & Inquiries

For any refund requests, billing inquiries, or enterprise procurement questions, contact Anas Rhimi directly at contact@anasrhimi.tech or via WhatsApp at +212 697 720 221.